Do customers know they are talking to an AI?
Yes. The agent says so in the first sentence of every call, and again if anyone asks. That is a fixed rule for us on every setup, not a setting you switch on. If the customer would rather talk to a person, they just say so.
Is it meant to replace our staff on the phone?
No. It is backup and overflow. It takes the calls you can't get to: after hours, when every line is busy or when you're with a customer. You decide when it steps in, and you can start by letting it answer only outside opening hours.
What does it do if it can't answer?
It says so. It doesn't guess at prices, times or promises. It takes a message or transfers to a person under the rules you have set up, and the question goes into the summary, so whoever calls back knows exactly what it's about.
Can we keep our current number?
Yes. You don't change numbers. We set up call forwarding so calls go to the agent in the situations you choose, for example after hours or when nobody picks up within a set number of rings.
Which calendars and booking systems can it use?
Most calendars and booking systems can be connected, as long as they can be reached from outside. Tell us what you use and we will sort it out in the first meeting. If there is no direct connection, the agent takes the booking request and passes it on, so you can add it in a minute.
What does it sound like?
It speaks English at a normal pace, so the conversation feels like an ordinary phone call. It is an AI, and it says so from the start. To hear it, call
+1 888 420 9449. The number goes to our English demo agent.
What about privacy and call data?
We sign a data processing agreement with you before anything goes live. The agent only gets access to what you give it access to, and every call is logged with time, summary and outcome, so you can see what happened. You also decide how long the data is kept.
What does it cost?
It depends on how many calls it needs to take and what it needs to connect to. That is why we set the price after the first meeting, once we know your setup. The meeting is no-obligation.